Eleven years ago we opened this internet-store to give you, who live away from Amish Country, an opportunity to buy the best handmade quilts available here, as well as the works of outstanding local artists and crafts people.
We are very "picky." We look hard at everything that we consider for placement on our web site and reject anything that is not beautiful, not well designed, or not well made. We reward our crafts-people by paying premium prices for their works.
We are striving to display the quilts and other works well enough, so that their beauty and quality are as apparent to a web surfer in Tokyo, as they are in our studio here in Lancaster. Our close-up photos hopefully, make it easier to see relevant workmanship details than when one looks with naked eye. We welcome your suggestions on how we can do even better.
We expect that you will have questions, comments, and special requests. We welcome your email messages and telephone calls. We will quickly and professionally respond.
We've been doing this for over seven years and have been encouraged by the very positive response we have had from customers and from local quilters, artists and artisans. We have been very pleased with the number of customers that have bought a quilt and then come back, over and over again to purchase additional quilts.
It has been a surprise, to us, how much interaction by e-mail and phone we have had with the very nice people who have visited our internet-store. We initially thought e-commerce was all about customers somewhat anonymously pushing the "order button." Instead we've seen it to be much more personal and interactive. Even more surprising and delightful are all the thank-you notes from customers to us!
Sincerely, we welcome your e-mails and calls. Don't hesitate to ask us for more information about anything listed here. If you're looking for something a little different than what you see here, we may be able to help you find it. We would also love to receive suggestions on how we can improve the presentation of our quilts and arts & crafts.
You'll find only the best works of superior artists and artisans on this site. We do our best to honestly and completely portray each work. Each piece is carefully checked for flaws prior to being very carefully packed. Our customers aren't surprised when they open our packages, but sometimes the piece ordered isn't right for the intended situation.
We, and the artists and artisans we work with, want you to be completely satisfied with the works you buy here. If, for any reason, you are not satisfied, the work can be returned for exchange or credit within 10 days after you receive it provided only that you return it to us in its original condition. Once we've received it and confirmed its condition, we'll either process your exchange order or reverse your credit card charges. Please note that, unless the item was damaged or defective, shipping costs are not refundable. Please E-Mail us prior to returning the item.
It is easy and secure to order on-line, but if you wish you may call or fax your order to us. Please provide the following information :
Because of the value of the works sold here, we must be very vigilant in avoiding orders charged to stolen or bogus credit card numbers. We routinely phone customers prior to order shipment to reconfirm credit card and shipping details.
Most works sold here are one of a kind. Occasionally, you may find that an item listed as available has already been sold. We strive to avoid this problem and apologize for any an inconvenience that it may cause you.
ShippingWe use the US Postal Service to deliver our products, and charge a shipping fee to cover this cost. For delivery to addresses in the US, we offer Priority Mail (normally 2nd day delivery). For delivery to addresses in Canada, we offer Air Mail Parcel Post (normally 4 to 7 day delivery). For delivery to addresses in other countries, we offer Express Mail International Service (normally 2 to 3 day delivery). Please note that the purchaser will be responsible for any duties, taxes, or other fees that my apply to the import of goods.
Pennsylvania Sales Tax
If you ask us to ship an order to an address in Pennsylvania we will additionally charge you the 6% state sales tax.
We welcome every opportunity to work with professional interior designers. Please e-mail or call. Our site is listed on the Internet Design Center an online resource for Interior Designers and Architects.
Thanks again for visiting!
John & Arlene Volk